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FAQS

Welcome to our website shopping ! Here we provide Some basic questions and answers in the simple words that can help to solve your problems easily.



 

1.Why Purchase from Globshop24 ?

-- We have the rich categories of the good with the good quality and the wholesale price and we will provide the best customer service for you.

-- Worldwide Free Shipping .
We provide worldwide free shipping service to all customers no matter what the price and distance is. We will try our best to make sure the products you bought reach your home safe and sound.

-- 30 Days Guarantee .
If you are unsatisfied with the products you received, you can return them with any reason within 30 days and we will refund the purchase price excluding shipping charges. So, you can feel no worries about it.

-- Best Price Guarantee .
We offer a best price guarantee. If you find a price lower than ours on the Qualified Internet Retailer sites listed below, and you meet the eligibility requirements listed below, you may qualify for an even better price.


2.Where are you located ?

-- We are located in China and we provide the 24/7 online service .


3.How can I order from your website ?

-- First, you should register an account, then add the item to the shopping cart and place the order, pay for the order. So after a few day, you can get the items you bought.


4.Can you ship to my country ?

-- Of course . We can ship worldwide and certainly can ship to your country .

 

5.What shipping method can I choose for my order ?

-- You can choose the shipping methods according to your actual situation and here we can normally provide the EMS , DHL ,UPS for your shipping .


6.How are customs and taxes issues handled ?

 -- The customs and import issues including any taxes,tariffs and item seizures are the sole responsibility of the customers.Invoices are never included in the package.

Regarding the package declaration, orders shipped with airmail use the product category for the description.

 

7.How can I pay for the order ?

-- You can pay the order by the payment terms of paypal , western union and bank transfer . Here we recommend you to choose the paypal for it will be more convenient and safer.


8.Why is my payment failed?

-- Payment with credit card may fail because of bank authorization and fraud prevention systems. If you are having trouble making a payment via Credit Card, you may contact your card issuing bank.  

-- Payment with paypal fail, you can contact your paypal company

-- Here are PayPal's phone numbers:

  • 888-221-1161 (US & Canada Toll Free)
  • 888-215-5506 (US & Canada Toll Free)
  •  402-935-7733 (International)
  • 4. 402-935-2050 (International)

  

9.How many days should I wait for the delivery?

-- If you choose the express shipping , it will normally need 5- 7 days .

And if you choose the ordinary shipping , it will normally need 7- 15 days. But we can’t guarantee the exact date you will receive the goods since it will depend on the actual situation of the shipping company you choose .

 

10.If I receive the goods that has some quality problems , what should I do ?

-- Normally we will have the quality inspection before shipping the goods to you, so if the problems happened, you can choose to return and exchange your goods within 7 days and we will send you a new same item unless there is a quality problem with the goods you received.


11.What currency is the price in?

-- All price are in US dollar.

 

12.Why is my order shipped separately?

There are mainly two reasons for that:
-- Some items in your order are back ordered ones. We do not want to delay the delivery of the remains. So items in stock will usually be shipped in advance. Back ordered items will be shipped out timely once they are sourced later.

-- Some special items which include easily-detained accessories, such as batteries, will be shipped separately by the carrier, especially when you choose express mail like DHL/UPS/Fedex.The main product(s) will be sent by the shipping method which you chose while the accessories like batteries will be usually sent by regular post service, which could be cleared by the customs easie

 

If you have any more questions, you can contact us by E-mail and also you can visit our help center as follows. We will try our best to meet your special requirement .